Accessibility Statement

Last updated: 25 May 2026

nilidesk is committed to making the service usable by people with the widest possible range of abilities. We aim to conform to WCAG 2.1 Level AA, the technical standard referenced by Israeli Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for the Internet Service), 5773–2013, and by the EU Web Accessibility Directive 2016/2102.

Measures we've taken

• Semantic HTML on every page: a single <h1>, proper heading hierarchy, landmark roles (header, main, footer, nav), and table-row scope.
• Keyboard navigation works on every interactive element. Visible focus rings on all buttons, links, and inputs. A "skip to content" link is the first focusable element on each page.
• Screen reader support: ARIA labels on all controls without visible text (language toggle, icon buttons). Live regions (aria-live) on the connection-status pill and the error message field. Decorative SVGs marked aria-hidden.
• Color contrast meets AA on all primary text (≥4.5:1 against the dark background). Status colors (green / amber / red) are never the sole means of communicating state — text accompanies every color cue.
• Reduced motion: pages honor prefers-reduced-motion and disable the pulsing indicators and transitions for users who request it.
• Hebrew / RTL support: full right-to-left layout when the Hebrew language is selected, with logical CSS properties (inset-inline-end, padding-inline-start) so layout flips correctly.
• Resizable text: layout remains usable up to 200% zoom in the browser without horizontal scrolling on the main content.
• Form labels are explicitly associated with their inputs via for/id; errors are announced via aria-live="polite".

Known limitations

The live remote-screen viewer captures keyboard input directly and forwards it to the remote machine. This means while you're in an active session, screen-reader keyboard shortcuts may behave unexpectedly. We recommend exiting the session before invoking screen-reader-specific commands, or using the on-screen Disconnect button (which remains accessible from the toolbar above the video).

Audio is not currently transmitted over the remote session, so the agent and viewer have no audio output that would need captions or transcripts.

Compatibility

nilidesk has been tested with:

• NVDA + Firefox / Chrome on Windows 10 and 11
• JAWS + Edge on Windows 11
• VoiceOver + Safari on macOS 14+ (browser viewer; the Windows agent is not Mac-compatible)
• Chrome and Firefox keyboard-only navigation

Feedback and grievances

If you cannot use any part of nilidesk because of an accessibility barrier, we want to know:

• Email: accessibility@niliwebpro.com
• Subject line: "Accessibility — [brief description]"
• Please include your browser + OS + assistive technology so we can reproduce.

We aim to respond within 7 business days. If you are an Israeli resident and we have not resolved your complaint within 30 days, you may file a grievance with the Commission for Equal Rights for Persons with Disabilities.

Continuous improvement

This statement is reviewed quarterly. Accessibility is treated as a release-blocker on the same level as security: a regression in either ships nothing.